# 7 results related to "shipments"

- ## [What should I do if my order arrives defective or damaged?](https://support.bluebottlecoffee.com/hc/en-us/search/click?data=BAh7DjoHaWRsKwibgkvN7As6D2FjY291bnRfaWRpA%2Fff0zoJdHlwZUkiDGFydGljbGUGOgZFVDoIdXJsSSIBf2h0dHBzOi8vc3VwcG9ydC5ibHVlYm90dGxlY29mZmVlLmNvbS9oYy9lbi11cy9hcnRpY2xlcy8xMzExMTY4NDQ2NTMwNy1XaGF0LXNob3VsZC1JLWRvLWlmLW15LW9yZGVyLWFycml2ZXMtZGVmZWN0aXZlLW9yLWRhbWFnZWQGOwhUOg5zZWFyY2hfaWRJIilmZDQxYWU4My0xYmI5LTQ5ZWMtOWUwYS1iN2E4YjY0NWIzYWMGOwhGOglyYW5raQY6C2xvY2FsZUkiCmVuLXVzBjsIVDoKcXVlcnlJIgAGOwhGOhJyZXN1bHRzX2NvdW50aQw%3D--1fdae3ddd00c3602cab1f6e3ac15d5da6915aa22)
  
   - Alyssa
  - February 22, 2023 at 10:49 AM

Please reach out to our Guest Experience team at support@bluebottlecoffee.com (or using the "Submit a request" link below)

- ## [What should I do if I can’t see my subscription?](https://support.bluebottlecoffee.com/hc/en-us/search/click?data=BAh7DjoHaWRsKwgbVwpL4w86D2FjY291bnRfaWRpA%2Fff0zoJdHlwZUkiDGFydGljbGUGOgZFVDoIdXJsSSJ6aHR0cHM6Ly9zdXBwb3J0LmJsdWVib3R0bGVjb2ZmZWUuY29tL2hjL2VuLXVzL2FydGljbGVzLzE3NDY4ODkwOTYxNjkxLVdoYXQtc2hvdWxkLUktZG8taWYtSS1jYW4tdC1zZWUtbXktc3Vic2NyaXB0aW9uBjsIVDoOc2VhcmNoX2lkSSIpZmQ0MWFlODMtMWJiOS00OWVjLTllMGEtYjdhOGI2NDViM2FjBjsIRjoJcmFua2kHOgtsb2NhbGVJIgplbi11cwY7CFQ6CnF1ZXJ5SSIABjsIRjoScmVzdWx0c19jb3VudGkM--0d85fd88f219b13a5f04c0a9e0f73a5f250e57c8)
  
   - Alyssa
  - July 27, 2023 at 4:43 PM

First, make sure you’re logged in. You’ll know you’re logged in if you click the person in the upper right hand corner of

- ## [Why did you send me a different coffee from what I ordered?](https://support.bluebottlecoffee.com/hc/en-us/search/click?data=BAh7DjoHaWRsKwgbqnDc7As6D2FjY291bnRfaWRpA%2Fff0zoJdHlwZUkiDGFydGljbGUGOgZFVDoIdXJsSSIBgGh0dHBzOi8vc3VwcG9ydC5ibHVlYm90dGxlY29mZmVlLmNvbS9oYy9lbi11cy9hcnRpY2xlcy8xMzExMTkzODU1ODQ5MS1XaHktZGlkLXlvdS1zZW5kLW1lLWEtZGlmZmVyZW50LWNvZmZlZS1mcm9tLXdoYXQtSS1vcmRlcmVkBjsIVDoOc2VhcmNoX2lkSSIpZmQ0MWFlODMtMWJiOS00OWVjLTllMGEtYjdhOGI2NDViM2FjBjsIRjoJcmFua2kIOgtsb2NhbGVJIgplbi11cwY7CFQ6CnF1ZXJ5SSIABjsIRjoScmVzdWx0c19jb3VudGkM--9cc3b99234743db6522be1927916428d226dd761)
  
   - Alyssa
  - February 22, 2023 at 10:58 AM

Oh no! This was likely a mixup at our warehouse and we apologize. On the bright side, you get to keep the coffee and enjoy

- ## [How often is coffee shipped out?](https://support.bluebottlecoffee.com/hc/en-us/search/click?data=BAh7DjoHaWRsKwibuC85iQs6D2FjY291bnRfaWRpA%2Fff0zoJdHlwZUkiDGFydGljbGUGOgZFVDoIdXJsSSJqaHR0cHM6Ly9zdXBwb3J0LmJsdWVib3R0bGVjb2ZmZWUuY29tL2hjL2VuLXVzL2FydGljbGVzLzEyNjgzOTk3ODUzODUxLUhvdy1vZnRlbi1pcy1jb2ZmZWUtc2hpcHBlZC1vdXQGOwhUOg5zZWFyY2hfaWRJIilmZDQxYWU4My0xYmI5LTQ5ZWMtOWUwYS1iN2E4YjY0NWIzYWMGOwhGOglyYW5raQk6C2xvY2FsZUkiCmVuLXVzBjsIVDoKcXVlcnlJIgAGOwhGOhJyZXN1bHRzX2NvdW50aQw%3D--2e15c35da2e31c34618d23205447e625a8cb4b33)
  
   - Nick
  - February 6, 2023 at 11:21 AM

We offer roasting cadences of every one, two, three, or four weeks. The order date on your subscription dashboard is the

- ## [My order has no tracking updates. Is it lost?](https://support.bluebottlecoffee.com/hc/en-us/search/click?data=BAh7DjoHaWRsKwib%2Bo0EiQs6D2FjY291bnRfaWRpA%2Fff0zoJdHlwZUkiDGFydGljbGUGOgZFVDoIdXJsSSJ2aHR0cHM6Ly9zdXBwb3J0LmJsdWVib3R0bGVjb2ZmZWUuY29tL2hjL2VuLXVzL2FydGljbGVzLzEyNjgzMTE0ODM4NjgzLU15LW9yZGVyLWhhcy1uby10cmFja2luZy11cGRhdGVzLUlzLWl0LWxvc3QGOwhUOg5zZWFyY2hfaWRJIilmZDQxYWU4My0xYmI5LTQ5ZWMtOWUwYS1iN2E4YjY0NWIzYWMGOwhGOglyYW5raQo6C2xvY2FsZUkiCmVuLXVzBjsIVDoKcXVlcnlJIgAGOwhGOhJyZXN1bHRzX2NvdW50aQw%3D--bc314cc313928a449ea4dea7c887eff590a1064c)
  
   - Nick
  - February 6, 2023 at 10:59 AM

Most likely, it's still on its way! In our experience, when there are no tracking updates, it most often means the shipper

- ## [When will I be charged for a subscription order?](https://support.bluebottlecoffee.com/hc/en-us/search/click?data=BAh7DjoHaWRsKwibTsMkYgs6D2FjY291bnRfaWRpA%2Fff0zoJdHlwZUkiDGFydGljbGUGOgZFVDoIdXJsSSJ6aHR0cHM6Ly9zdXBwb3J0LmJsdWVib3R0bGVjb2ZmZWUuY29tL2hjL2VuLXVzL2FydGljbGVzLzEyNTE2MTUxNDc5OTYzLVdoZW4td2lsbC1JLWJlLWNoYXJnZWQtZm9yLWEtc3Vic2NyaXB0aW9uLW9yZGVyBjsIVDoOc2VhcmNoX2lkSSIpZmQ0MWFlODMtMWJiOS00OWVjLTllMGEtYjdhOGI2NDViM2FjBjsIRjoJcmFua2kLOgtsb2NhbGVJIgplbi11cwY7CFQ6CnF1ZXJ5SSIABjsIRjoScmVzdWx0c19jb3VudGkM--c973038c1ed97610838471604f9aef1871647477)
  
   - Nick
  - January 31, 2023 at 11:48 AM

Subscription orders are processed on the day indicated on your subscription dashboard. Once the order is processed, we will

- ## [Can you expedite or otherwise speed up my shipment?](https://support.bluebottlecoffee.com/hc/en-us/search/click?data=BAh7DjoHaWRsKwibHCLBmw06D2FjY291bnRfaWRpA%2Fff0zoJdHlwZUkiDGFydGljbGUGOgZFVDoIdXJsSSJ9aHR0cHM6Ly9zdXBwb3J0LmJsdWVib3R0bGVjb2ZmZWUuY29tL2hjL2VuLXVzL2FydGljbGVzLzE0OTYyNjExMzMwMjAzLUNhbi15b3UtZXhwZWRpdGUtb3Itb3RoZXJ3aXNlLXNwZWVkLXVwLW15LXNoaXBtZW50BjsIVDoOc2VhcmNoX2lkSSIpZmQ0MWFlODMtMWJiOS00OWVjLTllMGEtYjdhOGI2NDViM2FjBjsIRjoJcmFua2kMOgtsb2NhbGVJIgplbi11cwY7CFQ6CnF1ZXJ5SSIABjsIRjoScmVzdWx0c19jb3VudGkM--9863a76c795fd55c8e3b1c78cdee698b6713f414)
  
   - Daniel
  - April 27, 2023 at 9:02 PM

At the time the order is being placed, expedited shipping may be available to purchase. Standard delivery is an estimated

**Still have questions?**